Today, technology is woven into every aspect of our working lives. Computers, digital documents, workflow tools, and now AI have become essential in every department which is far beyond the original vision of a separate IT team solving every technical problem.
Rather than relying on a single point of support, organisations can thrive by encouraging each department to develop core IT skills within their teams. Everyday challenges like whether it’s handling Excel sheets, setting up department pages, or simply rebooting a computer, it should be second nature to everyone, not just a select few.
Pairing this practical knowledge with the rising power of AI opens up even greater possibilities. When every team is comfortable leveraging digital tools and AI to streamline their processes, it leads to quicker problem-solving, fewer delays, and greater productivity across the board.
Empowering teams with a dedicated IT-savvy staff member, or upskilling everyone to handle fundamental tech challenges, eliminates unnecessary downtime. It lets every department move faster and foster greater productivity. In a fast-changing environment, it’s time to evolve our organisational mindset: Digital skills belong everywhere – not just in the IT department.